Effective Date: 25 Jan 2024
Bill’s Bargains is operated by ORA WHOLESALE LTD (“we,” “us,” or “our”). By accessing and using our website, you agree to be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. Terms of Service
1.1 Acceptance of Terms
By accessing and using our website, you agree to comply with these Terms of Service. If you do not agree with any part of these terms, please refrain from using our website.
1.2 Use of the Website
You agree to use our website only for lawful purposes and in a manner consistent with these terms and all applicable laws and regulations.
2. Terms of Sale
2.1 Ordering
When you place an order on our website, you agree to provide accurate and complete information. We reserve the right to refuse or cancel any orders at our discretion.
2.2 Pricing
All prices displayed on our website are in GBP (British Pounds) and include VAT (Value Added Tax) where applicable. Prices are subject to change without notice.
2.3 Payment
We accept payment by direct debit or credit card. Payment is due at the time of order placement.
2.4 Order Cancellation
We reserve the right to cancel any order for reasons including but not limited to:
- Unavailability of the product(s) ordered.
- Suspected fraudulent activity.
- Pricing errors or inaccuracies on our website.
- Failure to meet our order validation criteria.
If we cancel an order, we will notify you promptly and refund any payment made for the canceled order.
2.5 Coupon Usage
Coupons or discount codes may be provided from time to time for promotional purposes. You agree not to misuse or abuse these coupons. This includes, but is not limited to, attempting to evade coupon limitations by using multiple email addresses or other people’s information to redeem the same coupon.
2.6 Replacement of Equivalent Item
In the event that we are unable to fulfill your order due to incorrect stock levels or unavailability of the specific item(s) you ordered, we reserve the right to substitute the unavailable item with an equivalent product of similar quality and value. We will make reasonable efforts to notify you of any substitutions prior to shipment or delivery. If you are dissatisfied with the substitution, you may contact us to arrange for a refund or exchange according to our return policy.
3. Shipping and Delivery
3.1 Shipping Methods
We typically use Royal Mail for shipping. In special circumstances, this can vary.
3.2 Dispatch Time
We aim to dispatch your order within 1 business day after it has been placed. Please be aware that we do not commit to specific dispatch times or delivery times.
3.3 Shipping Costs
Shipping costs may apply. Shipping costs will be calculated based on the selected shipping method and the destination address and will be displayed during the checkout process.
3.2 Delivery Charges
Shipping fees are calculated based on the delivery method, destination, and the weight/size of the items ordered. Additional charges may apply for remote or international locations.
4. Returns and Refunds
4.1 Returns Policy
You have the right to return products purchased from us within 14 days of receipt for a full refund or exchange. To initiate a return, please contact us at [email protected] with your order ID, the item that you would like to return, and the reason for the return.
4.2 Refunds
Refunds will be processed within 3 business days of receiving the returned item. We reserve the right to refuse refunds for items that do not meet our return policy criteria.
4.3 Statutory Rights
Your statutory rights under UK consumer law are not affected by these terms and conditions.
5. Limitation of Liability
5.1 Exclusion of Liability
To the fullest extent permitted by law, we disclaim all warranties and liability for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or products.
6. Amendments
We may update these terms and conditions at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these terms periodically for updates.
7. Governing Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at: [email protected]
9. Marketing Communications
9.1 Consent to Receive Marketing
By creating an account and placing an order on our website, you consent to receiving marketing communications from us via the email address you provided during the registration or ordering process. These communications may include promotional offers, product updates, newsletters, and other marketing materials.
9.2 Opt-Out
If you wish to opt out of receiving marketing communications, you can do so at any time by clicking the “unsubscribe” link provided in our emails or by contacting us through the methods listed in the “Contact Us” section (Section 8) of this document.